Privacy Policy

Effective Date: January 5, 2026

Pathway to Mental Wellness (“Pathway to Mental Wellness,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, communication platforms, patient portal, telehealth services, and related professional services.
This Privacy Policy applies to information collected through our website and electronic communications. It does not replace our Notice of Privacy Practices, which explains how Protected Health Information (PHI) may be used and disclosed in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

INFORMATION WE COLLECT

Personal Information

We may collect personal information that you voluntarily provide, including:
• Name
• Email address
• Telephone number
• Mailing address
• Date of birth
• Emergency contact information
• Insurance information
• Information submitted through contact forms, appointment requests, intake forms, or patient questionnaires

Health Information

When you request services or become a patient, we may collect health-related information necessary to evaluate, coordinate, and provide care. Protected Health Information is handled in accordance with HIPAA and applicable federal and California laws.

Technical Information

When you visit our website, we may automatically collect certain information, including:
• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Referral source
• Website usage analytics

HOW WE USE YOUR INFORMATION

We may use the information we collect to:
• Respond to inquiries and requests
• Schedule and manage appointments
• Provide psychiatric evaluations, medication management, psychotherapy, and related healthcare services
• Communicate regarding appointments, billing, forms, and administrative matters
• Deliver telehealth services
• Improve website functionality and user experience
• Maintain security and prevent unauthorized access
• Comply with legal, regulatory, licensing, accreditation, and professional obligations
• Fulfill obligations under federal and California law

TEXT MESSAGING COMMUNICATIONS

If you provide your mobile phone number and consent to receive text messages from Pathway to Mental Wellness, you may receive text messages related to:
• Appointment reminders
• Appointment confirmations
• Scheduling updates
• Follow-up communications
• Billing and payment inquiries
• Administrative office notifications
• Care coordination communications

Message frequency may vary depending on your interactions with our practice.
Message and data rates may apply based on your wireless carrier’s plan.
You may opt in to receive text messages by completing a website contact form, intake paperwork, requesting text communication, or otherwise providing consent.
You may opt out at any time by replying STOP to any text message received from us. For assistance, reply HELP or contact our office directly.
Mobile opt-in information, SMS consent, and phone numbers collected for text messaging purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.
Text messaging is not intended for emergencies, urgent mental health concerns, crisis situations, or detailed clinical discussions. If you are experiencing a medical or psychiatric emergency, call 911, go to the nearest emergency room, or call or text 988 immediately.
Consent to receive text messages is not a condition of receiving healthcare services.

EMAIL COMMUNICATIONS

If you communicate with us by email, you acknowledge that email may not always be secure. While we take reasonable precautions to protect information, we cannot guarantee the security of information transmitted electronically outside secure, encrypted platforms.
Patients are encouraged to use secure patient portals whenever available for clinical communications.

TELEHEALTH SERVICES

Pathway to Mental Wellness may provide services through secure telehealth platforms. While we utilize HIPAA-compliant technologies whenever possible, electronic communications and internet-based services involve inherent security risks.
Patients participating in telehealth services acknowledge and accept these risks as outlined in applicable consent forms.

COOKIES AND WEBSITE ANALYTICS

Our website may use cookies, analytics tools, and similar technologies to improve functionality and better understand visitor interactions.
These technologies may collect information regarding:
• Browsing activity
• Website preferences
• Device characteristics
• Session information
You may disable cookies through your browser settings; however, certain website features may not function properly.

THIRD-PARTY SERVICE PROVIDERS

We may utilize third-party vendors to assist with:
• Website hosting
• Appointment scheduling
• Telehealth services
• Electronic health records
• Payment processing
• Secure messaging
• Analytics and website performance
When required, these vendors are contractually obligated to maintain appropriate privacy and security protections and may be required to enter into Business Associate Agreements in accordance with HIPAA.

PAYMENT INFORMATION

Payment information may be processed through secure third-party payment processors. Pathway to Mental Wellness does not store complete credit card information on its website servers.

INFORMATION SHARING

We do not sell, rent, lease, or trade personal information.
We may disclose information:
• To healthcare providers involved in your care
• To service providers performing business functions on our behalf
• To insurance companies and billing entities as necessary
• When required by law, subpoena, court order, or governmental request
• To prevent serious threats to health or safety
• As otherwise permitted or required by HIPAA and applicable law

DATA SECURITY

We maintain administrative, technical, and physical safeguards designed to protect personal and health information from unauthorized access, use, disclosure, alteration, or destruction.
Although we employ commercially reasonable security measures, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

YOUR RIGHTS

Subject to applicable laws, you may have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request restrictions on certain uses or disclosures
• Request information regarding how your information is used
• Withdraw consent for non-essential communications
• Request deletion of information when permitted by law
Certain requests may be limited by healthcare, legal, regulatory, or professional obligations.

CHILDREN’S PRIVACY

Our services may involve minors when authorized by a parent, guardian, or legal representative and in accordance with applicable laws.
We do not knowingly collect personal information from children without appropriate consent.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, security, or policies of external websites. Users should review the privacy policies of those websites independently.

CALIFORNIA PRIVACY RIGHTS

California residents may have additional privacy rights under applicable state laws. Subject to legal exceptions, California residents may request information regarding the categories of personal information collected and may request access, correction, or deletion of certain personal information.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our website or services following any changes constitutes acceptance of the revised Privacy Policy.

CONTACT INFORMATION

Pathway to Mental Wellness
835 Wilshire Blvd., 5th Floor
Los Angeles, CA 90017
Phone: 424-236-3755
Email: info@pathwaytomentalwellness.care
If you have questions regarding this Privacy Policy or our privacy practices, please contact our office using the information above.